Codes of Practice Codes of Practice set out specific standards of conduct for an industry in relation to its customers. They are guidelines for fair dealing between you and your customers.
Dispute resolution In every small business problems can arise from time to time between businesses, their customers, suppliers, partners and employees.
Product safety & standards If you are a supplier or manufacturer you have an obligation to ensure that you market only safe products.
Product recalls If a product is defective or unsafe, or likely to cause damage or injury in any way, it should be recalled as soon as possible.
Labelling Product labels are required under the Competition and Consumer Act. Find out what labelling requirements apply to your business.
Retail leasing A lease is a legally binding contract between you and a landlord. It allows you to occupy a shop or premises.
Warranties & refunds You must make certain that the goods you sell fulfil certain conditions and warranties which are implied under the Trade Practices Act.
Collective bargaining The collective bargaining process allows two or more competing businesses to negotiate a deal for the sale or purchase of products or services with a common customer or supplier.
Fair trading In Australia federal and state laws protect you, your business and your customers from unfair trading practices. These laws, together with industry codes of practice, help to ensure that your business operates fairly and competitively and that all consumers are adequately informed and protected.
